How do I cancel my subscription if I am subscribed to SleepSpace on the Apple App Store or Google Play Store?

If you purchased your subscription via Apple App Store:

1. Open the Settings app
2. Tap your name (top of the screen)
3. Tap “subscriptions”
4. Select SleepSpace subscription
5. Tap “cancel subscription” to disable it from auto-renewing at the end of the current billing cycle

If you purchased your subscription via Google Play Store:
Open Google Play store
1. Click the icon of your photo or name on the search bar
2. Click the payment and subscription tab
3. Click subscriptions
4. Click SleepSpace
5. Click cancel subscription

How do I create a sleep journey that includes deep sleep stimulation and a smart alarm?

What wearables do my iPhone sync with?

Any device that shares its data with HealthKit will work with the app. That means we can sync with Oura and many other wearables including Apple Watch, Biostrap, Withings, Eight Mattress, Garmin, Beddit, and many more. The next version of our technology syncs this data even more seamlessly. You can find more information about how this works here You can also checkout this video that Dr. Daniel Gartenberg made about how to integrate devices

What wearables does my Android sync with?

This version of the Android app does not sync with any wearables. Our upcoming version will have this feature. Stay tuned!

What's with the subscription policy and free trial?

Our intention is only to charge you after you have gotten enough time to use the app. There are currently three options to subscribe to SleepSpace: 1) A monthly subscription for $4.99 2) A yearly subscription for $29.99. For all of these subscription options you can use the premium features for 7 days free. At the end of the 7 days you will be charged for your subscription option but can cancel before then!

I purchased my subscription via the Apple Store and Google Play and I want a refund. What can I do?

Unfortunately, here at SleepSpace we do not have access to subscription or billing details to cancel or refund these purchases because Apple and Google control all billing.

The Apple App store and Google Play store have separate protocols for billing and payment information. We kindly ask that you go through either Google or Apple customer care departments for more information as your account status and to arrange a refund either by telephone or their website:

Apple: https://support.apple.com/contact
Google: https://support.google.com/googleplay/answer/2479637?hl=en

Why does the volume go up during my sleep journey?

The volume will go up if you have the dream enhancer on and we change the sound to Thunderstorms to try to prime your sleep state. You can turn off the dream enhancer as part of your sleep journey. Sounds may also change if you have the deep sleep stimulation technology on. If you find the sound changes disruptive you can adjust your system volume or turn off this feature.

What exactly does the app do?

SleepSpace is a sleep ecosystem that uses our patented technology backed by the National Institute of Health to measure your sleep. Integrating with your entire bedroom ecosystem, we use light and sound to help improve your sleep journey. Through using the micro-motion data in your wearable device and cell phone, we collect data on your REM, deep sleep, awakenings, bedtime, cortical arousals and more. We then use this real-time data to help you optimize your sleep through actionable suggestions that will help you improve your sleep.

I am using my wearable and my data is not syncing. Why?

1)Make sure your device is connected to your Apple Health Kit
2) Make sure your wifi is turned on at the end of your sleep journey. While you can use the app on airplane mode, you need to turn back on the WIFI in order for the data to aggregate.
3) Try to turn off your sleep journey from your IPhone instead of your Apple Watch.

Why can’t I see my REM sleep, deep sleep, and light sleep stages?

1)You can only see this data if you are using a wearable. Please use one of the wearables that we have listed to get your REM and sleep stage data.

How do I redeem a free trial provided to me by my employer or a SleepSpace affiliate?

See redemption instructions by CLICKING HERE

I bought a SmartBed. Where is my promo code to access a 1-year free trial of SleepSpace?

Search your email for one from Dr.Dan.Gartenberg@sleepspace.com. The email will be titled, “The SleepSpace Smart Bed Platform Ships This Week! Get your 1-Year FREE Trial Promo Code.” Make sure you check in the spam folder.

I purchased SleepSpace, but it says that I need to subscribe still - Help!

There is a restore purchase button that you may sometimes need to press if you are a registered subscriber, but SleepSpace detects you are not. Here is a video demo of where to find the RESTORE PURCHASE button.

How does airplane mode and SleepSpace work?

If you are an Apple user, simply turn off your airplane mode before you go to bed, turn on the app and you are all set! Make sure in the morning before ending your sleep journey to turn back on your Wi-Fi and airplane mode and end your sleep journey by tapping the bottom and scrolling down on the page.

For now, airplane capability is only available for our iPhone users. We apologize for this inconvenience and look forward to our new Android version which will include this.

I purchased SleepSpace, but it says that I need to subscribe still - Help!

There is a restore purchase button that you may sometimes need to press if you are a registered subscriber, but SleepSpace detects you are not. Here is a video demo of where to find the RESTORE PURCHASE button.

After installing SleepSpace on the Apple Watch, how do I view results gathered from the Apple Watch for my sleep session?

First, make sure that you accept access to HealthKit on your iPhone. When you go to your diary, you will see your sleep journeys. Here, click on a sleep journey that you used with your Apple Watch and scroll down, you will be able to see your sleep efficiency, heart rate, motion and sound in room.

Where should I place my phone?

We recommend placing your phone somewhere in your room, such as your nightstand. We do not recommend sleeping with the phone in bed as this can lead to unhealthy usage of technology.

How does SleepSpace keep my personal information safe?

SleepSpace does not share personally identifiable information with 3rd parties.

I'm not getting data in the morning, what might be the problem?

In order to get data in the morning make sure you have Internet connection and airplane mode is off. While SleepSpace can work in airplane mode it does not display data in this mode. This will be fixed in a planned update to the software.

The Sound Mask pink noise is not loud enough, what do I do?

When you select an alarm, you can adjust the noise using the buttons on the side of your phone. Additionally, you can connect your device to a bluetooth speaker. When connected to a bluetooth speaker the sound mask is more immersive and better at blocking out noise pollution.

I can't hear the deep sleep stimulation - is it working?

The deep sleep stimulation plays 2 hours after the alarm is set and is designed to not be consciously heard. The proper functionality is for you to not be consciously aware that the sound is playing. The scientific literature has shown that the sound has benefits only when it is played in NREM sleep, not during conscious life. Additionally, with our Apple Watch integration, the deep sleep sound is played when it is detected that you are in your deep sleep phase.