FAQs

Learn how to use our smart bedroom technology and how to integrate wearables with explainer videos from Dr. Dan Gartenberg. Need more help? Contact us at dr.snooze@sleepspace.com or use the chat button in the lower right corner of your screen.

If you purchased your subscription via Apple App Store:

1. Open the Settings app
2. Tap your name (top of the screen)
3. Tap “subscriptions”
4. Select SleepSpace subscription
5. Tap “cancel subscription” to disable it from auto-renewing at the end of the current billing cycle

If you purchased your subscription via Google Play Store:

1. Open Google Play store
2. Click the icon of your photo or name on the search bar
3. Click the payment and subscription tab
4. Click subscriptions
5. Click SleepSpace
6. Click cancel subscription

If you purchased your subscription via Our Website:

1. Login here
2. Navigate to "My Profile"
3. Click subscription
4. Click unsubscribe

Any device that shares its data with Apple Health will integrate with SleepSpace. This means we can sync with Oura Ring, Whoop, Apple Watch, Biostrap, Withings, Eight Mattress, Garmin, Beddit, and many more. You can find out more about the types of data you can get from these devices here: https://sleepspace.com/using-wearables/. We provide the most accurate and nuanced sleep health data when integrating with the Apple Watch, including our proprietary sleep staging algorithm. Other devices like Biostrap provide a better measure of your pulse oxygenation.

Unfortunately, here at SleepSpace we do not have access to subscription or billing details to cancel or refund these purchases because Apple and Google control the billing if you purchased through the App Store or the Google Play Store. The Apple App store and Google Play store have separate protocols for billing and payment information. We kindly ask that you go through either Google or Apple customer care departments for more information as your account status and to arrange a refund either by telephone or their website:

Apple: https://support.apple.com/contact
Google: https://support.google.com/googleplay/answer/2479637?hl=en

SleepSpace is a sleep ecosystem that uses our patented technology backed by the National Institute of Health to measure your sleep. Integrating with your entire bedroom ecosystem, we use the science of light, sound and vibration to improve your sleep every night. Through using the micro-motion and cardiometabolic data from wearables and your cell phone, we collect data on your REM, deep sleep, awakenings, bedtime, sleep latency, pulse ox, HRV, sound in room, and more. We then use this real-time data to help you optimize your sleep through actionable suggestions that will help you improve your sleep.

If you are one of the first users of the SleepSpace Smart Bed that can accurately measure your sleep without touching you, you may be thinking, how does the Smart Bed respond when there are more than one person in bed or an animal sleep partner. Firstly, the device is more accurate the closer it is to your side of the bed, so by purchasing two smart beds, one for yourself and one for your partner, there will be increased sleep detection accuracy. While the device may periodically pick up on your partner or pet’s movements, this is still a good indication of your sleep environment, and therefore your sleep quality at night.

The SleepSpace Smart Bed can be less accurate if you sleep with your pet. Often times, the pet moves around at night, which tells the phone sensor that you are awake when you are actually asleep. For better accuracy, we recommend using a wearable like an Apple Watch, an Oura Ring, or a Whoop. We understand that it is important to some people to sleep with your pet, however; it is best practice to have your pet NOT sleep in bed with you. If you choose to sleep with your pet, the Smart Bed can still give you a sense of your overall sleep environment. Your sleep environment can have a major impact on the quality of your sleep.

We built SleepSpace to work with or without internet connection so you can disconnect from addictive technology when you should be sleeping at night and reduce exposure to EMF.

For Apple users, to get best results, turn on airplane mode after you start a sleep session. In the morning you will need to turn your Internet back on to see your full sleep analysis.

For Android users, simply turn the device offline and start your sleep session.

SleepSpace is highly accurate on the Apple Watch and can provide you with information about sleep stages, including micro-awakenings, heart rate, HRV, pulse oxygenation, and customized AI feedback. You will tell that the Apple Watch is collecting high resolution data on your sleep because SleepSpace will turn the green PPG sensor on throughout the night, so when you lift up the watch you will see a green light when SleepSpace is running its proprietary algorithm.

For best results, make sure you grant Apple Health access to analyze your pulse oxygenation data by navigating to the Apple Health app on your phone and finding it when you click the <browse> tab in that app. Also make sure you have granted SleepSpace access to write and read your Apple Health data. To check your Apple Health connection go to the Today screen → tap the settings icon in the upper right → Click <Settings> → Scroll down to <Authorize Apple Health>

We recommend placing your phone somewhere in your room, such as your nightstand. SleepSpace can pick up on micromotions and vibrations indicative of your sleep quality when it is placed on your nightstand. We do not recommend sleeping with the phone in bed as this can lead to unhealthy usage of technology. For best tracking, purchase the SleepSpace Smart Bed which turns your phone into an accurate sleep tracker while charging it at night. For increased accuracy, you can integrate with various wearables like Apple Watch, Oura, Whoop, Garmin, Eight Mattress, and more.